Case Study · WhatsApp AI
WaFlow
WhatsApp AI for Service SMBs in Morelia
WhatsApp Business penetration in Mexican SMBs is north of 80%. Email is for invoices and government notices. WaFlow meets customers where they actually are: a bilingual AI assistant that handles appointments, payments, order status, and customer service entirely inside WhatsApp — built for service businesses in Morelia where every owner is already too stretched to answer the same five questions a hundred times a day.
Channel
ES / EN
Languages
<5s
Response Time
Days
Setup Time
Core Features
WhatsApp-Native UX
Customers never leave WhatsApp. Booking, payments, status updates, and customer service all happen inside the chat that they already use every day.
Bilingual Conversations
Spanish or English per-customer, automatically detected from the first message. Templates pre-approved by WhatsApp Business in both languages.
Appointment Management
Books, confirms, reschedules, and reminds. Honors business hours, blackout dates, and per-service durations without human intervention.
Payment Collection
Sends payment links inside the conversation, confirms receipt, and triggers next-step workflows automatically — no separate POS or follow-up needed.
Order Status Updates
Customers ping "¿ya está?" and the agent answers from the live order log. Owners stop being interrupted by every status check.
CRM Integration
Every conversation becomes a CRM entry: customer profile, service history, payment record, and conversation log searchable from a web dashboard.
Tech Stack
Want WhatsApp AI for your business?
We build WhatsApp-first agents tuned to Mexican service SMBs. Bilingual, low-latency, and template-compliant from day one.